Frankie P Oua

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Verified Reviewer
| map-marker Ocean, New Jersey

I need Customer Service

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I accidentally threw out the little tiny magnet that is required to make my Breezy work properly. I am recovering from a brain tumor and am sometimes forgetful.

I thought this was a decent company and have praised them in the past.

Their products are not inexpensive, but seem well made & come with a lifetime warranty. They need it to be that long because you will probably die before they will help you!

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Pros:
  • Sturdy batteries for vaping
  • Attractive options
Cons:
  • Cannot reach customer service

Preferred solution: Replacement magnets for my Breezy battery. I offered to pay to replace them the first 10 or so times I tried to get assistance. Now, I think they should replace them for free for my inconvenience.

User's recommendation: Consider it a Risky purchase

1 comment
Guest

Are you sure you are emailing the correct address? Our support email is listed on our website. We are happy to help replace your magnets, but I believe you may not be reaching out to the correct website.

MsFrankie P

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Verified Reviewer
| map-marker Ocean, New Jersey

Magnets

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The Kind Pen - Magnets

This product, the Breezy, uses very small magnets that are the same color as a vape cart. It's very easy to forget about them when changing carts.

The device has a lifetime warranty, which is great, but I need to buy more magnets because I accidentally threw them out with an empty cart. I can't get in touch with the company to purchase more.

I tried email but didn't get a response. I'm recovering from a brain tumor, so I'm forgetful.

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Pros:
  • Lifetime warranty
  • Attractive products
  • Great durable products
Cons:
  • Very difficult to reach customer service

Preferred solution: An opportunity to obtain replacement magnetics. I’m willing to pay for them.

User's recommendation: Good product but they should make the magnets caution orange

Alexys Ywf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Ocean, New Jersey

Warranty and Atomizers = BUNK

The Kind Pen - Warranty and Atomizers = BUNK
Contains 1 confidential file for company representatives

The Don is trash - they made us take it instead of replacing our last Kind Pen E-Nail glass.

Despite the warranty they will no longer send their cheap alloy coil atomizers so we cant use the device. It powers on and immediately says no atomizer because the coil breaks with regular use about every 3-5 times (at $35 + shipping per replacement).

We were told it was our error and to stop charging the device with the atomizer on which we never did - cant say how disappointed I was to break the glass on our old one that didnt need any parts to run.

Planned obsolescence here!

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Loss:
$100
Cons:
  • Planned obsolescence

Preferred solution: 10 free atomizers

User's recommendation: Buy a PuffCo!

MsFrankie P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buxton, Maine

Broken Breezy pens

They are currently closed and didnt offer a message option. I will try to remember to call tomorrow. Thanks for your help.

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5 comments
Guest

I apparently gave them too much credit. I still haven’t heard from them.

My neurologist advised me to use THC for pain management.

Right now I’m in pretty significant pain and I can’t use the THC until this is resolved. I’m getting pretty annoyed with them!

Guest
reply icon Replying to comment of Guest-2641381

Is there a reason why you are not emailing us directly? Clearly if we are responding here, we would be responding to your direct emails as well..

Djuna Oer

Please email us at support@***.com We don’t typically offer support via phone, so the best way to reach us is via email.

Guest
reply icon Replying to comment of Djuna Oer

Hello. I have emailed before, perhaps to the wrong address.

As you know, I need to purchase new magnets from you because I accidentally threw it away with the empty cart. This is nothing your company did wrong.

I think it’s a great device & hope to be using it for years to come. How can I work with you to purchase new magnets?

Djuna Oer
reply icon Replying to comment of Guest-2640048

Please email our support @ thekindpen address so we can help you

View more comments (4)
Anonymous
map-marker Seattle, Washington

Lifetime Warranty is a Sham

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I purchased a slim oil premium pen (my 3rd, same model, from this company). It arrived and was completely inoperable.

Would not charge at all - tried multiple chargers and multiple outlets - keep in mind, I had two before - I know how they work.

Well, to replace it you have to pay $12 in shipping. Fine. It happens. Well.

the second one is also a dud. So now, I can pay for shipping again and get a 5th one. But if it works or not (I don't have my hopes up) I'll have paid 2x the price for one device. This feels like a really clear scam to me?

Well to top it off if you got to their website, there isn't a single review below three stars or or for the last six months.

Look, we've been on the internet - there's NEVER a product with 500 reviews and not a single negative one.

That's *extremely* suspicious to me.

Anyway, buy at your own risk. I can't afford it.

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User's recommendation: do not buy

1 comment
Djuna Oer

We waive the shipping fee if your device is defective within 30 days, for future reference.

Anonymous
map-marker Chagrin Falls, Ohio

They're so called lifetime warranty policy

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This company makes absolute cheap devices that tear up within a couple of months then they will replace them with their full lifetime warranty but they charge you $30 shipping for a new device. You're telling me it cost them $30 to ship that.

heck no. All they're doing is getting their money back to replace the device. If they built a quality product and then backed it with the warranty that would be amazing but when the product tears up within 2 months after getting it it becomes ridiculous.

I have had to replace my device five times in 2 years and the last time was the final straw because it was defective when I got it and they refused to replace it. It completely gave out 3 months later and that was when I said this company will no longer have my business.

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User's recommendation: Do not buy products from this company

Zelphia Sck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Vernon, New York

Having trouble signing out

My card is still on your site and I didnt get to order my mist pen I am disappointed in not getting my order.

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Anonymous
map-marker The Bronx, New York

Could not get the cart off of my Mist-

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Called Customer Service on Monday- worked with Nancy who immediately replaced it- Paid $12 for shipping and had a brand new Mist by Friday- Awesome! Will be a customer for life!

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User's recommendation: 5 Stars

Justin M Bch

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Verified Reviewer

Items ordered priority shipping and not shipped yet

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I ordered two of vaporizer pens from your site and paid for 2-3 day priority mail and i have not received them and tracking says it has not even shipped yet and its been 4 days now. I am a medical patient in my state and needed this shipped A.S.A.P for medical purposes please take care of this.

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Preferred solution: Deliver product or service ordered

Asia w Dck

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Verified Reviewer
| map-marker Hyattsville, Maryland

Lost pen

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Was at work and fell out my pocket onto the train tracks how do I get a replacement I already registered my pen alo scan the box when I first brought it. Now I can't seen to figure out how to contact anyone or get help to replace it. Where and who do I get to help me replace my brand new pen/vapor

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Loss:
$100
Pros:
  • It great to have at work
Cons:
  • Easy 2 lose

Preferred solution: A new kind pin

Anonymous
map-marker Sioux Falls, South Dakota

Did not get my vape pen i ordered

I ordered this Monday August 14 and paid for 2 to 3 day delivery and here it is mandatory 21st and still no vape pen I want to know why I did not get it in the 2 to 3 days I paid for it for and I not why I can't get that shipping cost back for the sake that I still did not receive the item i purchased

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Anonymous
map-marker Sioux Falls, South Dakota

Did not get my vape pen i ordered

I ordered vape pen Monday evening paid a bit extra to have it delivered in 2 to 3 days and I did not receive it by now so why have I not got it by now like to know the reason behind that and what is going on with that address is 922 7th street international falls, MN 56649

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Harly Pej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laurelton, New Jersey

Pen doesn't work

I purchased a kindpen pure right out of the box doesn't work now I have to pay extra to get one that works That's *** Make it right please I shouldn't have to pay $15.99 on top of my purchase price for your product to do its job

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User's recommendation: I'll repost after co responds

1 comment
Guest

Please email support@***.com so we can resolve your issue.

Harly Pej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laurelton, New Jersey

Annoyed customer

Kind pen pure doesn't work right out of box why do I need to write 100 symbols when a few reach my point

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1 comment
Guest

Please email support@***.com so we can resolve your issue.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Linden, New Jersey

Problem with product

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The Kind Pen - Problem with product
Contains 1 confidential file for company representatives

I had an issue with a defective product. I called.

I got a lady on the phone that said they would replace my product BUT I had to pay for shipping. My boyfriend called and after some back and forth he got us the product replaced at no cost. I understand that some things happen. Its how they handle it when it doesnt that matters to me.

It took a little fight but they replaced it. Grateful because money is nothing to waste.

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User's recommendation: It’s ok to buy from them

Christina M Wyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anderson, Indiana

My Kind Pen

I was charging my Kind Pen. It has been charging for about a half hour.

I felt it, it was extremely hot. The longer I held it, the hotter it got.

I took it outside and it started smoking. Nothing was in it, and the lid was off.

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1 comment
Guest

Please email support@***.com for assistance.

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