Anonymous
map-marker Chagrin Falls, Ohio

They're so called lifetime warranty policy

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This company makes absolute cheap devices that tear up within a couple of months then they will replace them with their full lifetime warranty but they charge you $30 shipping for a new device. You're telling me it cost them $30 to ship that.

heck no. All they're doing is getting their money back to replace the device. If they built a quality product and then backed it with the warranty that would be amazing but when the product tears up within 2 months after getting it it becomes ridiculous.

I have had to replace my device five times in 2 years and the last time was the final straw because it was defective when I got it and they refused to replace it. It completely gave out 3 months later and that was when I said this company will no longer have my business.

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User's recommendation: Do not buy products from this company

Zelphia Sck

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Verified Reviewer
| map-marker Mount Vernon, New York

Having trouble signing out

My card is still on your site and I didnt get to order my mist pen I am disappointed in not getting my order.
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Anonymous
map-marker The Bronx, New York

Could not get the cart off of my Mist-

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Called Customer Service on Monday- worked with Nancy who immediately replaced it- Paid $12 for shipping and had a brand new Mist by Friday- Awesome! Will be a customer for life!
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User's recommendation: 5 Stars

Justin M Bch

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Verified Reviewer

Items ordered priority shipping and not shipped yet

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I ordered two of vaporizer pens from your site and paid for 2-3 day priority mail and i have not received them and tracking says it has not even shipped yet and its been 4 days now. I am a medical patient in my state and needed this shipped A.S.A.P for medical purposes please take care of this.
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Preferred solution: Deliver product or service ordered

Asia w Dck

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Verified Reviewer
| map-marker Hyattsville, Maryland

Lost pen

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Was at work and fell out my pocket onto the train tracks how do I get a replacement I already registered my pen alo scan the box when I first brought it. Now I can't seen to figure out how to contact anyone or get help to replace it. Where and who do I get to help me replace my brand new pen/vapor
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Loss:
$100
Pros:
  • It great to have at work
Cons:
  • Easy 2 lose

Preferred solution: A new kind pin

Anonymous
map-marker Sioux Falls, South Dakota

Did not get my vape pen i ordered

I ordered this Monday August 14 and paid for 2 to 3 day delivery and here it is mandatory 21st and still no vape pen I want to know why I did not get it in the 2 to 3 days I paid for it for and I not why I can't get that shipping cost back for the sake that I still did not receive the item i purchased
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Anonymous
map-marker Sioux Falls, South Dakota

Did not get my vape pen i ordered

I ordered vape pen Monday evening paid a bit extra to have it delivered in 2 to 3 days and I did not receive it by now so why have I not got it by now like to know the reason behind that and what is going on with that address is 922 7th street international falls, MN 56649
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Harly Pej

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Verified Reviewer
| map-marker Laurelton, New Jersey

Pen doesn't work

I purchased a kindpen pure right out of the box doesn't work now I have to pay extra to get one that works That's *** Make it right please I shouldn't have to pay $15.99 on top of my purchase price for your product to do its job
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User's recommendation: I'll repost after co responds

1 comment
Guest

Please email support@***.com so we can resolve your issue.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Linden, New Jersey

Problem with product

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The Kind Pen - Problem with product
The Kind Pen - Problem with product - Image 2
I had an issue with a defective product. I called. I got a lady on the phone that said they would replace my product BUT I had to pay for shipping. My boyfriend called and after some back and forth he got us the product replaced at no cost. I understand that some things happen. Its how they handle it when it doesnt that matters to me. It took a little fight but they replaced it. Grateful because money is nothing to waste.
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User's recommendation: It’s ok to buy from them

Harly Pej

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Verified Reviewer
| map-marker Laurelton, New Jersey

Annoyed customer

Kind pen pure doesn't work right out of box why do I need to write 100 symbols when a few reach my point
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1 comment
Guest

Please email support@***.com so we can resolve your issue.

Christina M Wyw

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Verified Reviewer
| map-marker Anderson, Indiana

My Kind Pen

I was charging my Kind Pen. It has been charging for about a half hour. I felt it, it was extremely hot. The longer I held it, the hotter it got. I took it outside and it started smoking. Nothing was in it, and the lid was off.
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1 comment
Guest

Please email support@***.com for assistance.

Chritopher Lqk
map-marker Braintree, Massachusetts

Wrong order

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They sent me the wrong pen. No one available for 24hours for customer service. First time ordering and now skeptical since I got sent the incorrect item
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Anonymous
map-marker Henderson, Nevada

It doesn't work Place stated if problem your honorable.

The company is fabulous, care about clientele. Not happy with warranty setup. Spoke with many people not resolved. Was going to promote company.
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Robert R Yrt

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Skowhegan, Maine

Doesn't work

The Kind Pen - Doesn't work
The first Don I purchased wouldn't charge after 3 weeks, the one they replaced it with says no battery when you plug in the charger. All I wanted was my money back and they say NO.
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User's recommendation: Don't waste your money on The Don

amber K Hez

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Verified Reviewer

My new kind pen doesn’t work

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The Kind Pen - My new kind pen doesn’t work
I bought the kind pen for dabs and it made the entire contraption sticky so I cant spring loaded apart to clean it
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Loss:
$180
Pros:
  • I never had a problem before

Preferred solution: Full refund

Raymond C Hsj

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Verified Reviewer

Email address is NOT right

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The email Im using is: skinsray6@***.com The email you have on file is: dkinsray6@***.com There is No such email as that, & I cannot access my account, please fix the problem. Thank you ,
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Preferred solution: Access to my account

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